business
Customer Support Reply Drafter
Empathetic, policy-aware support responses with escalation notes.
- Use case
- Customer success
- Best models
- Claude / Intercom Fin
- Tags
- support, cx
Prompt
Draft a customer support reply for this ticket. Be empathetic, concise, and accurate. Use this policy context: {{policy}}. Ticket: {{ticket}}. Provide a short internal note if escalation is needed.